Research Repository

Co-creation in business service lifecycle management

Krug, Simone and Korthaus, Axel and Fielt, Erwin and Leyer, Michael (2010) Co-creation in business service lifecycle management. In: Information systems : defining and establishing a high impact discipline : 21st Australasian Conference on Information Systems, 1-3 December 2010, Brisbane. Rosemann, Michael and Green, Peter and Rohde, Fiona, eds. Australasian Conference on Information Systems, Brisbane.

Full text for this resource is not available from the Research Repository.

Abstract

Co-creation between customers and providers has recently gained more attention by business service providers as a promising endeavour. The different perspectives of co-creation - innovation, sourcing and marketing - are well deployed. From a provider’s point of view, the question of how to manage business services with respect to co-creation is vitally important. However, service engineering and service lifecycle management typically take a mostly internal, closed-loop approach, although a logical implication of acknowledging the value co-creation perspective on “service” would be to leverage customer and other stakeholder competences to the full extent. This paper aims at reconciling the perspectives of co-creation and makes a contribution by analysing where and how co-creation can be effectively utilised throughout the various stages of a generic business service lifecycle. The result will be a framework guiding companies in using co-creation when managing their business services.

Item Type: Book Section
ISBN: 9781864356434
Additional Information:

Paper 27.

Uncontrolled Keywords: ResPubID19996, service engineering, business service management, marketing
Subjects: FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > School of Management and Information Systems
SEO Classification > 970108 Expanding Knowledge in the Information and Computing Sciences
Depositing User: VUIR
Date Deposited: 31 May 2013 04:52
Last Modified: 13 Jan 2015 05:30
URI: http://vuir.vu.edu.au/id/eprint/10062
ePrint Statistics: View download statistics for this item
Citations in Scopus: 0 - View on Scopus

Repository staff only

View Item View Item

Search Google Scholar