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Online Dispute Resolution: The Benefits of Enhancing Alternative Dispute Resolution Through the Use of Internet Technology

Zhang, Wusheng and Zeleznikow, John and Vries, Berend (2004) Online Dispute Resolution: The Benefits of Enhancing Alternative Dispute Resolution Through the Use of Internet Technology. In: ACIS 2004 Proceedings. Australasian Conference on Information Systems, pp. 1-11.

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Abstract

Alternative dispute resolution (ADR) has become an established alternative method to litigation in solving disputes in many western jurisdictions. Online dispute resolution (ODR), the application of ICT in ADR has become a new and enhanced technique for dispute resolution. Most current ODR projects have been developed in the area of e-commerce. In this paper we discuss the emerging field of ODR research, point at some challenges for technology and outline strategies we have and are developing for supporting ODR including an integrated environment for supporting ODR and the use of trade-offs and compensation strategies for providing negotiation support. ACIS 2004 Proceedings Paper 79 ; Australasian Conference on Information Systems (15th : 2004 : Hobart, Tas.)

Item Type: Book Section
ISBN: 1864876948
Uncontrolled Keywords: ResPubID6870, alternative dispute resolution, ADR, online dispute resolution, ODR, negotiation decision support, dispute resolution process, best alternative to a negotiated agreement, BATNA
Subjects: RFCD Classification > 280000 Information, Computing and Communication Sciences
FOR Classification > 0801 Artificial Intelligence and Image Processing
FOR Classification > 0803 Computer Software
FOR Classification > 0806 Information Systems
FOR Classification > 1801 Law
Faculty/School/Research Centre/Department > School of Management and Information Systems
Depositing User: VUIR
Date Deposited: 05 Sep 2013 22:50
Last Modified: 05 Sep 2013 22:50
URI: http://vuir.vu.edu.au/id/eprint/10646
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