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Future considerations for the training and development of Australian quality managers

Stewart, Deb and Waddell, Dianne (2003) Future considerations for the training and development of Australian quality managers. The TQM magazine, 15 (1). pp. 37-42. ISSN 0954-478x

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Adequate, appropriate training of quality managers is essential to the development and implementation of effective quality management systems. This study reports on a survey of 235 Australian quality managers to determine their perceptions of their training and development needs, the extent to which these were being met, and their views on the future of their discipline. The study found that there was a general lack of systematisation, most programs were short-term and delivered by a fragmented set of providers. Many managers had received no training in the past five years. While the respondents were generally satisfied with the training they had received, there was evidence that their insight into their own needs was imperfect. The respondents were divided between those who thought quality management would remain a discrete field and those who saw it being absorbed by other management systems. The challenges of developing an appropriate training and development regime in this environment are discussed.

Item Type: Article
Uncontrolled Keywords: quality, management, training, management development, Australia
Subjects: Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
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Depositing User: Ms Phung T Tran
Date Deposited: 18 Jan 2009 15:17
Last Modified: 18 Jul 2011 02:45
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Citations in Scopus: 8 - View on Scopus

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