Exploring the dynamics of telephone counselling: a qualitative study of Lifeline, Melbourne
Young, Healther R (2009) Exploring the dynamics of telephone counselling: a qualitative study of Lifeline, Melbourne. PhD thesis, Victoria University.
Telephone counselling plays an important role within the mental service context. This study explores, describes and analyses the dynamics of crisis telephone counselling provided by Lifeline Melbourne. The study is important as there is limited empirical research on the processes and outcomes of telephone counselling. The study identifies the implications of the Lifeline service model for provision of counselling services that are appropriate to the Lifeline context and address client needs.
|Item Type:||Thesis (PhD thesis)|
|Uncontrolled Keywords:||Telephone counselling, Lifeline Melbourne, crisis services, Counselling services|
|Subjects:||FOR Classification > 1701 Psychology
Faculty/School/Research Centre/Department > School of Social Sciences and Psychology
|Depositing User:||VU Library|
|Date Deposited:||06 May 2010 02:25|
|Last Modified:||15 Dec 2014 23:10|
|ePrint Statistics:||View download statistics for this item|
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