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Managing workplace conflict: alternative dispute resolution in Australia

Van Gramberg, Bernadine (2005) Managing workplace conflict: alternative dispute resolution in Australia. The Federation Press, Annandale, N.S.W.

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This book critically analyses Alternative Dispute Resolution (ADR) in Australia. It includes coverage of: various ADR techniques and the roles played by ADR practitioners in workplace conflict; the need for workplace grievance policies and the forms these can take; the suitability of ADR for various types of disputes; three case studies where ADR was utilised in workplace conflict and the experiences of both the human resource consultant and their clients. Contents includes: - Consulting in conflict: birth of a profession - Debates and controversies in workplace ADR - The processes and models of ADR - Designing fair dispute resolution procedures - Consulting in conflict - The dilemmas of consulting in conflict - Case studies in ADR - The implications of the growth of workplace ADR

Item Type: Book
ISBN: 1862875774, 9781862875777
Uncontrolled Keywords: ResPubID11618. mediation and conciliation, conflict management, dispute resolution (Law), labor laws and legislation, Australia
Subjects: RFCD Classification > 350000 Commerce, Management, Tourism and Services
Faculty/School/Research Centre/Department > School of Management and Information Systems
Depositing User: Ms Phung T Tran
Date Deposited: 13 Nov 2008 01:45
Last Modified: 28 Nov 2011 04:54
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