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Using the hotel customer complaint management knowledge concept to handle customer complaints

Zhang, Wusheng and King, Brian and Zeleznikow, John (2007) Using the hotel customer complaint management knowledge concept to handle customer complaints. In: Connecting Destinations. International Federation for IT and Travel and Tourism, pp. 69-79.

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Item Type: Book Section
ISBN: 9780955327629
Uncontrolled Keywords: ResPubID: 13001, ResPubID13941
Subjects: Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
RFCD Classification > 350000 Commerce, Management, Tourism and Services
SEO Classification > 970114 Expanding Knowledge in Economics
Depositing User: VUIR
Date Deposited: 20 Nov 2009 05:00
Last Modified: 19 Sep 2013 03:56
URI: http://vuir.vu.edu.au/id/eprint/17
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