Using the hotel customer complaint management knowledge concept to handle customer complaints

Full text for this resource is not available from the Research Repository.

Zhang, Wusheng, King, Brian and Zeleznikow, John ORCID: 0000-0002-8786-2644 (2007) Using the hotel customer complaint management knowledge concept to handle customer complaints. In: Connecting Destinations. International Federation for IT and Travel and Tourism, pp. 69-79.

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/17
ISBN 9780955327629
Subjects Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > SEO Classification > 970114 Expanding Knowledge in Economics
Keywords ResPubID: 13001, ResPubID13941
Download/View statistics View download statistics for this item

Search Google Scholar

Repository staff login