Small and Medium Tourism Enterprises: the Identification of Good Practice
Breen, John P and Bergin-Seers, Suzanne and Jago, Leo Kenneth and Carlsen, Jack (2005) Small and Medium Tourism Enterprises: the Identification of Good Practice. Technical Report. Cooperative Research Centre for Sustainable Tourism, Queensland.Full text for this resource is not available from the Research Repository.
It is now widely accepted by tourism industry personnel that small and medium enterprises (SMEs) make an important contribution to the industry and the Australian economy. The researchers and the Sustainable Tourism CRC considered it a high priority to gain a better understanding of the practices of successful small and medium tourism enterprises (SMTEs) in order to support the improved performance outcomes of SMTEs in general. The report is based on the analysis of the submissions of winners of 2001 State and Territory tourism awards. Interviews have also been conducted with the selected firms and the Executive Officers of some of the key industry associations to help verify the findings of the study. The report concludes that this study is a starting point to encourage discussion and debate about what SMTEs need to help them undertake a continual improvement approach to business operation. In order to support businesses in achieving this goal it is also recommended that further work to develop both a diagnostic tool to be used for self-assessment by SMTEs and a databank of SMTE good practices be undertaken.
|Item Type:||Monograph (Technical Report)|
|Uncontrolled Keywords:||ResPubID: 10017, small and medium tourism enterprises, tourism management, tourism planning, Australia|
|Subjects:||Faculty/School/Research Centre/Department > School of Accounting
FOR Classification > 1503 Business and Management
|Date Deposited:||10 Nov 2009 03:48|
|Last Modified:||28 Jan 2015 00:09|
|ePrint Statistics:||View download statistics for this item|
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