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Interplaying User Roles in E-Government Design: A Participatory Good Governance Perspective

Miah, Shah Jahan and Waheduzzaman, Wahed (2012) Interplaying User Roles in E-Government Design: A Participatory Good Governance Perspective. In: ACIS 2012 : Location, location, location : Proceedings of the 23rd Australasian Conference on Information Systems 2012. Lamp, John, ed. Australasian Conference on Information Systems, Geelong, Victoria.

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Abstract

The interplaying roles among the user groups must be adequately-mapped to fulfil the design needs of E-government applications. In previous studies, the design of citizen-centric e-government and its theoretical understanding is still limited in relation to the requireme nt of engaging malleable features for supporting all relevant users’ roles in governing bodies. Operationalising IS theories to improve the design of e-government application has been a much sought-after objective. Yet, there is a lack of actionable guidance on how to develop e-government application that exhibits high levels of users’ engagement through malleable features. Under a participatory good governance perspective, the paper reports a qualitative study and identifies requirement of malleable provisions to support the interplaying roles among users in a case demonstration of extensional service delivery in government. While service content describes the features available on an e-government application for assisting user groups in completing their support services.

Item Type: Book Section
Uncontrolled Keywords: ResPubID26476, ResPubID26023, e-democracy, participatory governance, end user group, end users, electronic, Internet, Web applications
Subjects: FOR Classification > 0806 Information Systems
SEO Classification > 970101 Expanding Knowledge in the Mathematical Sciences
Faculty/School/Research Centre/Department > College of Business
Depositing User: Yimin Zeng
Date Deposited: 25 Nov 2013 04:36
Last Modified: 25 Nov 2013 04:40
URI: http://vuir.vu.edu.au/id/eprint/22164
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Citations in Scopus: 0 - View on Scopus

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