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Developing Online Support and Counseling to Enhance Family Dispute Resolution in Australia

Augar, Naomi and Zeleznikow, John (2013) Developing Online Support and Counseling to Enhance Family Dispute Resolution in Australia. Group Decision and Negotiation, 22 (3). ISSN 0926-2644 (print) 1572-9907 (online)

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This research investigates how support and counseling web sites might assist fathers who have lost daily contact with their children.1 The paper positions such sites as an integral part of the Family Dispute Resolution process as they have the potential to provide information and education while supporting essential opportunities for dialogue with experts. A case study of an Australian Support and Counseling service provider, Relationships Australia Victoria (RAV) looking to expand their services to include online support and counseling is central to this work. This case study is followed by an environmental scan identifying the emergent themes and key considerations for those developing similar support and counseling web sites. The goal of the research is to contribute to knowledge in Family Dispute Resolution, particularly the important area of dialogue techniques and education programs.

Item Type: Article
Uncontrolled Keywords: family dispute resolution, online dispute resolution, counseling, counselling, social networking, evaluation of information system, Relationships Australia Victoria
Subjects: FOR Classification > 0806 Information Systems
FOR Classification > 1801 Law
Faculty/School/Research Centre/Department > School of Management and Information Systems
Faculty/School/Research Centre/Department > College of Business
Depositing User: VUIR
Date Deposited: 22 Oct 2013 04:55
Last Modified: 19 Nov 2013 01:52
DOI: 10.1007/s10726-013-9352-8
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Citations in Scopus: 0 - View on Scopus

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