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Corporate Social Responsibility within the Hospitality Industry

Deery, Margaret and Jago, Leo Kenneth and Stewart, Michael (2007) Corporate Social Responsibility within the Hospitality Industry. Tourism Review International, 11 (2). pp. 107-114. ISSN 1544-2721

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Abstract

This article presents the findings from a survey of employees at a five-star hotel over a number of years. The instrument used in the study examines employee responses on important components of corporate social responsibility (CSR) with regard to these key stakeholders. In particular, employees were asked to rate their perceptions on issues such as access to training and new work roles, various aspects of work life and the work environment, and the level of commitment they felt towards the organization. The findings suggest that while the hotel appears to have a low level of employee turnover, there is dissatisfaction with job security, the level of commitment from the hotel to the employees, and access to adequate equipment to do their jobs properly. Each of these areas, however, offers an opportunity for management of the hotel to improve its level of CSR to the employees.

Item Type: Article
Uncontrolled Keywords: ResPubID: 12771, corporate social responsibility, employees, commitment, training
Subjects: Faculty/School/Research Centre/Department > Centre for Tourism and Services Research (CTSR)
FOR Classification > 1506 Tourism
SEO Classification > 9003 Tourism
Date Deposited: 11 Oct 2010 05:33
Last Modified: 23 May 2013 16:45
URI: http://vuir.vu.edu.au/id/eprint/2256
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