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Emotional intelligence and adaptability - Service encounters between casino hosts and premium players

Prentice, Catherine and King, Brian (2013) Emotional intelligence and adaptability - Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32. pp. 287-294. ISSN 0278-4319

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Item Type: Article
Uncontrolled Keywords: ResPubID25855, casino industry, premium player, casino hosts, adaptability, emotional intelligence, service performance
Subjects: FOR Classification > 1504 Services
Faculty/School/Research Centre/Department > College of Business
Depositing User: Yimin Zeng
Date Deposited: 20 May 2014 02:11
Last Modified: 20 May 2014 02:12
URI: http://vuir.vu.edu.au/id/eprint/23129
DOI: 10.1016/j.ijhm.2012.06.004
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