Research Repository

Developing customer-focused public sector reward schemes: Evidence from the Botswana government's performance-based reward system (PBRS)

Kealesitse, Botshabelo and O'Mahony, Barry G and Lloyd-Walker, Beverley and Polonsky, Michael Jay (2013) Developing customer-focused public sector reward schemes: Evidence from the Botswana government's performance-based reward system (PBRS). International Journal of Public Sector Management, 26 (1). pp. 33-55. ISSN 0951-3558

Full text for this resource is not available from the Research Repository.
Item Type: Article
Uncontrolled Keywords: ResPubID25561, Botswana, Customer services quality, Performance management, Performance measurement (quality), Public sector management, Service delivery
Subjects: FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Faculty/School/Research Centre/Department > School of Management and Information Systems
Depositing User: Yimin Zeng
Date Deposited: 12 Jul 2014 13:33
Last Modified: 11 Sep 2014 23:21
URI: http://vuir.vu.edu.au/id/eprint/23393
DOI: 10.1108/09513551311293426
ePrint Statistics: View download statistics for this item
Citations in Scopus: 1 - View on Scopus

Repository staff only

View Item View Item

Search Google Scholar