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Determinants of retail banks satisfaction in New Zealand: an empirical analysis using structural equation modeling

Abdullah, Moha Asri, Manaf, Noorhazilah A, Yusuf, Muhammad-Bashir Owalbi and Ahsan, Kamrul (2013) Determinants of retail banks satisfaction in New Zealand: an empirical analysis using structural equation modeling. In: Proceedings of the 23rd International Business Research Conference, 18-20 November 2013, Melbourne, Australia. Bhuiyan, Md. Mahbubul Hoque, ed. World Business Institute Australia, Melbourne.

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Item Type: Book Section
ISBN: 9781922069368
Uncontrolled Keywords: customer satisfaction, retention, service quality, structural equation modelling, models, reliability, assurance, enabling, retail banking sector, New Zealand
Subjects: FOR Classification > 1502 Banking, Finance and Investment
Faculty/School/Research Centre/Department > College of Business
Depositing User: VUIR
Date Deposited: 11 Mar 2014 03:41
Last Modified: 11 Mar 2014 03:41
URI: http://vuir.vu.edu.au/id/eprint/24520
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