Research Repository

Change management : the real struggle for ERP systems practices

Hawking, Paul, Stein, Andrew and Foster, Susan (2004) Change management : the real struggle for ERP systems practices. In: Innovations Through Information Technology : proceedings of the 2004 Information Resources Management Association International Conference. New Orleans, LA. USA, May 23-26 2004. Khosrow-Pour, Mehdi, ed. Idea Group, Hershey, Pennsylvania, pp. 877-881.

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Enterprise Resource Planning (ERP) systems have become an essential information systems infrastructure for large organisations. These organisations are now looking for ways to leverage their ERP investment by introducing new functionality. However no matter how many implementations these companies have undertaken the same people issues still provide barriers. This research looks at the change management practices of Australian companies and identifies the main success factors and barriers associated with implementing change management strategies. The paper presents the results of a survey of 37 major Australian organisations that have implemented an ERP system. Many of these organisations have long histories of ERP usage and multiple ERP implementations and upgrades. The main findings indicate that the respondents considered change management crucial to successful ERP implementations, yet their organisations did not perform change management very well. The main success factor to change management was provision of adequate resources with the main barrier being lack of communication up and down the organization.

Item Type: Book Section
ISBN: 1591402611 (print) 1591402794 (CD-ROM)
Additional Information:


Uncontrolled Keywords: decision making, business information systems, Australia
Subjects: FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > School of Management and Information Systems
Depositing User: VUIR
Date Deposited: 01 May 2014 05:21
Last Modified: 01 May 2014 05:21
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