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Developing a knowledge enabled customer complaint management model

Zhang, Wusheng, Zeleznikow, John and King, Brian (2007) Developing a knowledge enabled customer complaint management model. In: CAUTHE 2007 Tourism : Past Achievements, Future Challenges. McDonnell, Ian, Grabowski, Simone and March, Roger, eds. University of Technology, Sydney, Sydney, N.S.W., pp. 1159-1168.

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Item Type: Book Section
ISBN: 9780646469980
Uncontrolled Keywords: ResPubID: 13006, ResPubID13937, complaint management, knowledge management, knowledge modelling, hotel industry, object-orientation
Subjects: Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
RFCD Classification > 350000 Commerce, Management, Tourism and Services
SEO Classification > 970114 Expanding Knowledge in Economics
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Depositing User: VUIR
Date Deposited: 08 Dec 2009 03:57
Last Modified: 18 Sep 2013 23:11
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