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Benefit realisation and ERP systems

Hawking, Paul (2003) Benefit realisation and ERP systems. In: Information Technology and Organizations: Trends, Issues, Challenges and Solutions, Philadelphia, Pennsylvania, May 18 - 21, 2003. Khosrow-Pour, Mehdi, ed. Idea Group Publishing, Hershey, Pennsylvania, pp. 796-799.

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Abstract

The global ERP industry blossomed in the 1990’s automating back office operations and in the new century moves have been made to introduce a “second and third wave” of functionality in ERP systems to facilitate benefit realisation. Research up to date has been limited in respect to these “second wave” implementations. The benefits and barriers to attaining benefits are presented with analysis of the extent that financial metrics are used to measure benefit attainment in core SAP systems. The main findings of the paper indicate that many ERP implementations do not attain expected benefits and the main reason for this lack of attainment are people related issues namely change management. --Information Resources Management Association (IRMA) International Conference, 2003

Item Type: Book Section
ISBN: 159140066X 159140097X (CD-ROM)
Additional Information:

ITP4578

Uncontrolled Keywords: enterprise resource planning systems, implementation, SAP Australasia, R/3 systems, business information systems, Australia
Subjects: FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > School of Management and Information Systems
Depositing User: VUIR
Date Deposited: 15 May 2014 04:57
Last Modified: 15 May 2014 04:58
URI: http://vuir.vu.edu.au/id/eprint/25073
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