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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

Prentice, Catherine and Chen, Po-Ju (2013) Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35. pp. 225-236. ISSN 0278-4319

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Item Type: Article
Uncontrolled Keywords: burnout, occupational commitment, emotional intelligence, emotional labour, organizational citizenship behaviour, task performance, moderation
Subjects: FOR Classification > 1504 Services
Faculty/School/Research Centre/Department > College of Business
Depositing User: VUIR
Date Deposited: 20 May 2014 01:24
Last Modified: 10 Sep 2014 00:32
URI: http://vuir.vu.edu.au/id/eprint/25136
DOI: https://doi.org/10.1016/j.ijhm.2013.06.007
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Citations in Scopus: 19 - View on Scopus

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