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Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach

Prentice, Catherine and King, Brian (2013) Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach. Journal of Business Research, 66 (9). pp. 1637-1643. ISSN 0148-2963

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Abstract

Advancing Research Methods in Marketing

Item Type: Article
Uncontrolled Keywords: casino premium player, casino hosts, FFM of personality, five factor model of personality, emotional intelligence, adaptiveness, service performance
Subjects: FOR Classification > 1504 Services
Faculty/School/Research Centre/Department > College of Business
Depositing User: VUIR
Date Deposited: 20 May 2014 02:25
Last Modified: 21 Feb 2018 01:10
URI: http://vuir.vu.edu.au/id/eprint/25140
DOI: https://doi.org/10.1016/j.jbusres.2012.12.009
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Citations in Scopus: 15 - View on Scopus

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