Service Quality and Consumer Perception on Retail Banking Facilities and Employees’ Courtesy in Malaysia and New Zealand

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Abdullah, Moha Asri, Manaf, Noor Hazilah Abd, Ahsan, Mohammad kamrul and Azam, SM Ferdous (2014) Service Quality and Consumer Perception on Retail Banking Facilities and Employees’ Courtesy in Malaysia and New Zealand. European Journal of Social Sciences Education and Research, 1 (1). 70 - 80. ISSN 2411-9563

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/26739
DOI 10.26417/ejser.v1i1.p71-80
Official URL http://journals.euser.org/index.php/ejser/article/...
Subjects Historical > FOR Classification > 1502 Banking, Finance and Investment
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords consumers; banks; courtesy
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