An Investigation into Critical Service Determinants of Product Returns in Retail Firms
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Ahsan, Mohammad kamrul and Rahman, Shams (2014) An Investigation into Critical Service Determinants of Product Returns in Retail Firms. In: 19th International Symposium on Logistics (ISL): Designing Responsible and Innovative Global Supply Chains, 06 July 2014-09 July 2014, Ho Chi Minh.
| Item type | Conference or Workshop Item (Paper) |
| URI | https://vuir.vu.edu.au/id/eprint/26760 |
| Official URL | http://www.isl21.org/wp-content/uploads/pdf/ISL201... |
| ISBN | 9780853583059 |
| Subjects | Historical > FOR Classification > 1503 Business and Management Historical > Faculty/School/Research Centre/Department > College of Business |
| Keywords | retail industry; returns management; customer service; customer retention; asset management; returns policy |
| Download/View statistics | View download statistics for this item |
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