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An Investigation into Critical Service Determinants of Product Returns in Retail Firms

Ahsan, Mohammad kamrul and Rahman, Shams (2014) An Investigation into Critical Service Determinants of Product Returns in Retail Firms. In: 19th International Symposium on Logistics (ISL): Designing Responsible and Innovative Global Supply Chains, 06 July 2014-09 July 2014, Ho Chi Minh.

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Item Type: Conference or Workshop Item (Paper)
ISBN: 9780853583059
Uncontrolled Keywords: retail industry; returns management; customer service; customer retention; asset management; returns policy
Subjects: FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > College of Business
Depositing User: Symplectic Elements
Date Deposited: 01 Oct 2015 00:11
Last Modified: 21 Jun 2018 04:04
URI: http://vuir.vu.edu.au/id/eprint/26760
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