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Environmental Considerations in Customer Complaint Knowledge Management in Hotels

Zhang, Wusheng and King, Brian and Zeleznikow, John (2008) Environmental Considerations in Customer Complaint Knowledge Management in Hotels. In: The New 21st Century Workplace. Heidelberg Press, pp. 37-45. ISBN 9781920889340

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Item Type: Book Section
Uncontrolled Keywords: ResPubID: 15158, ResPubID15445
Subjects: Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
FOR Classification > 1506 Tourism
SEO Classification > 9003 Tourism
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Depositing User: VUIR
Date Deposited: 08 Oct 2009 04:34
Last Modified: 25 Sep 2013 23:22
URI: http://vuir.vu.edu.au/id/eprint/287
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