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Customer Citizenship Behaviours Directed at Service Personnel: What the Experts have to Say

Garma, Romana ORCID: 0000-0002-4887-6680 and Bove, L (2009) Customer Citizenship Behaviours Directed at Service Personnel: What the Experts have to Say. In: Australian and New Zealand Marketing Academy (ANZMAC) Conference 2009: Sustainable Management and Marketing, 30 November 2009-02 December 2009, Crown Promenade, Melbourne, Australia.

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Item Type: Conference or Workshop Item (Paper)
ISBN: 1863081585
Uncontrolled Keywords: face validity; customer satisfaction; quality service; job satisfaction; scale development
Subjects: FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > College of Business
Depositing User: Symplectic Elements
Date Deposited: 08 Jul 2015 01:36
Last Modified: 21 Jun 2018 00:52
URI: http://vuir.vu.edu.au/id/eprint/28781
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