Samsudin, Ahmad Zam Hariro (2014) A Semantic Ontology-Based Records Management Approach for Academic Users’ Decision Support. PhD thesis, Victoria University.

Abstract

Within the field of information systems development, enterprise records management (ERM) technologies have largely failed to meet industry‟s demands, especially for context-sensitive records management and document preservation. Electronic document and record management systems (EDRMS), as an enterprise records management tool, have become well-recognised applications for academic users in higher education institutes. The systems often show limited decision support options for academic users such as educators and students, resulting in a lack of coordination and duplication of academic efforts. For sustainable records management, it is beneficial to have a more context-specific and systematic EDRMS for an individual‟s effective decision-making. This study intends to make two distinct contributions in the following ways: Firstly, the study outlines a four-phased approach adapting the step-by-step process to conduct the empirical investigation through case study data collection and analysis in order to create a new ontology-based records management approach. Secondly, the study proposes a new architecture of the domain ontology-based ERM approach that satisfies user requirements and promotes the value of using it to meet organisational standards.

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