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Doing it Ourselves: A Longitudinal Study of Insync at Victoria University Library

O'Neil, Frances (2016) Doing it Ourselves: A Longitudinal Study of Insync at Victoria University Library. In: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision. Atkinson, J, ed. Chandos Information Professional Series . Chandos Publishing, Cambridge, MA, pp. 221-228.

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Item Type: Book Section
ISBN: 9780128021057
Uncontrolled Keywords: VU library; quality service; client satisfaction surveys; continuous improvement; benchmarking; online survey
Subjects: FOR Classification > 0807 Library and Information Studies
Faculty/School/Research Centre/Department > Library
Depositing User: Symplectic Elements
Date Deposited: 12 Aug 2016 01:29
Last Modified: 12 Aug 2016 01:29
URI: http://vuir.vu.edu.au/id/eprint/30972
DOI: 10.1016/B978-0-12-802105-7.00021-X
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