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How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia

Karagoz, Y, Korthaus, Axel ORCID: 0000-0002-4150-8607 and Augar, N (2016) How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia. Australasian Journal of Information Systems, 20. ISSN 1449-8618

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Abstract

Projects are temporal organisation forms that are highly knowledge-intensive and play an important role in modern public (and private) sector organisations. The effective and efficient creation, dissemination, application and conservation of relevant knowledge are a critical success factor in the management of projects. Yet, project management (PM) and knowledge management (KM) are two distinct disciplines. This paper explores the relationship between PM and KM by analysing the literature at the intersection of those disciplines and presenting the empirical results of a case study of the Victorian Public Sector (VPS) in Australia. A series of 14 interviews were conducted to explore how ICT project managers manage project knowledge across the departments of the VPS. Findings show a strong preference among the participants for informal, face-to-face interactions and agile approaches to facilitate knowledge transfer and creation in ICT project environments.

Item Type: Article
Uncontrolled Keywords: ICT; project manager; projects; knowledge; knowledge management; public sector; case study
Subjects: FOR Classification > 0806 Information Systems
FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > College of Business
Depositing User: Symplectic Elements
Date Deposited: 06 Dec 2016 05:50
Last Modified: 10 Jul 2017 11:52
URI: http://vuir.vu.edu.au/id/eprint/31856
DOI: https://doi.org/10.3127/ajis.v20i0.1313
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Citations in Scopus: 2 - View on Scopus

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