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Evaluation of the service quality of container ports by importance-performance analysis

Lee, Taewoo and Hu, KC (2012) Evaluation of the service quality of container ports by importance-performance analysis. International Journal of Shipping and Transport Logistics, 4 (3). 197 - 197. ISSN 1756-6517

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Item Type: Article
Uncontrolled Keywords: importance-performance analysis; port service quality; Kano two-dimensional quality model; eISSN: 1756-6525
Subjects: FOR Classification > 1503 Business and Management
FOR Classification > 1507 Transportation and Freight Services
Faculty/School/Research Centre/Department > College of Business
Faculty/School/Research Centre/Department > Institute for Logistics and Supply Chain Management (ILSCM)
Depositing User: Symplectic Elements
Date Deposited: 01 Nov 2016 22:09
Last Modified: 01 Nov 2016 22:09
URI: http://vuir.vu.edu.au/id/eprint/31946
DOI: https://doi.org/10.1504/IJSTL.2012.047479
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Citations in Scopus: 18 - View on Scopus

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