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Object oriented approach in managing customer complaint knowledge

Zhang, Wusheng and Zeleznikow, John and King, Brian and Kim, Mik (2006) Object oriented approach in managing customer complaint knowledge. In: Proceedings of the Annual International Society of Tourism and Travel Educators Conference. International Society of Travel and Tourism Educators, Las Vegas, USA, pp. 286-298.

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Item Type: Book Section
Uncontrolled Keywords: ResPubID: 11119
Subjects: Faculty/School/Research Centre/Department > School of Management and Information Systems
RFCD Classification > 350000 Commerce, Management, Tourism and Services
Depositing User: VUIR
Date Deposited: 02 Dec 2009 03:49
Last Modified: 17 Sep 2013 06:13
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