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Customer Service at Victoria University, St. Albans Campus Library

Dexter-Ingram, Tracy (2016) Customer Service at Victoria University, St. Albans Campus Library. In: Customer Service in Academic Libraries: Tales from the Front Line. Mossop, S, ed. Chandos Information Professional Series . Elsevier, Amsterdam, pp. 67-82.

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Abstract

This chapter describes customer services in the context of a multisite library servicing a large Australian university with a very diverse student population. The chapter discusses how the library discovers and responds to user needs and debates how the service will continue to change and adapt in order to face a future in which traditional front-facing services and paper-based resources are replaced by their online and electronic equivalents, while still maintaining the high level of customer service that its reputation is built on.

Item Type: Book Section
Edition: 1st
ISBN: 9781843347583
Uncontrolled Keywords: customer-centered services; user survey; staff development; multisite services; staff training
Subjects: FOR Classification > 0807 Library and Information Studies
Faculty/School/Research Centre/Department > Library
Depositing User: Symplectic Elements
Date Deposited: 16 Nov 2016 02:38
Last Modified: 16 Nov 2016 02:38
URI: http://vuir.vu.edu.au/id/eprint/32013
DOI: 10.1016/B978-1-84334-758-3.00005-0
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