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Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model

Darbyshire, Paul (2008) Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model. Electronic Commerce in Organizations, 6 (4). pp. 47-76. ISSN 1539-2937

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Abstract

This paper examines the roles of electronic commerce in assisting businesses to develop and maintain their business-to-consumer relations.

Item Type: Article
Uncontrolled Keywords: ResPubID15749. electronic commerce, businesses, business-to-consumer relations (B2C), customer behaviour
Subjects: Faculty/School/Research Centre/Department > School of Management and Information Systems
FOR Classification > 0806 Information Systems
SEO Classification > 8902 Computer Software and Services
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Depositing User: VUIR
Date Deposited: 14 Sep 2011 03:52
Last Modified: 14 Sep 2011 03:52
URI: http://vuir.vu.edu.au/id/eprint/3587
DOI: 10.4018/jeco.2008100104
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Citations in Scopus: 0 - View on Scopus

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