Knowledge Management: The Fundamental Component for Delivery of Quality
Stewart, Deb and Waddell, Dianne (2008) Knowledge Management: The Fundamental Component for Delivery of Quality. Total Quality Management, 19 (9). pp. 987-996. ISSN 1478-3363Full text for this resource is not available from the Research Repository.
This paper seeks to examine the link between Knowledge Management (KM) and Quality Management (QM) with a particular focus on the role of a Quality Culture. The authors propose that as Knowledge Management reaches its maturity in terms of acceptance as an important part of doing business in the modern world, that quality will again become the mantra of successful companies. This time, however, quality will not only be defined in terms of the properties of the product and/or services that the organisation provides, but in a more holistic manner that is subject to rapid change and shifting customer preferences. This increasingly dynamic knowledge-driven environment will require companies to pay close adherence to quality in order to satisfy demand and stay ahead of the competition. A national survey of 1000 quality certified organisations in Australia was distributed with a 23% response rate. The survey asked questions pertaining to the organisations’ use of Knowledge Management, their quality culture, as well as their quality performance measures. As a result of an analysis of the data, the authors suggest that, in order to survive in such a dynamic environment, organisations will have to embrace Knowledge Management as a fundamental component of delivery of a quality culture.
|Uncontrolled Keywords:||ResPubID14485, Knowledge Management (KM), quality, quantitative, Australia, survey|
|Subjects:||RFCD Classification > 350000 Commerce, Management, Tourism and Services
FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > School of Management and Information Systems
SEO Classification > 9104 Management and Productivity
|Date Deposited:||20 Sep 2011 01:58|
|Last Modified:||20 Sep 2011 01:58|
|ePrint Statistics:||View download statistics for this item|
|Citations in Scopus:||10 - View on Scopus|
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