Influences of business excellence on guest satisfaction: a case of 4 and 5 star hotels in the republic of Croatia

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Žilić, Ivana and Bergami, Roberto (2013) Influences of business excellence on guest satisfaction: a case of 4 and 5 star hotels in the republic of Croatia. In: 2013 Business and Economic Society International Conference, 7 January 2013 - 10 January 2013, Perth, Australia.

Item type Conference or Workshop Item (Paper)
URI http://vuir.vu.edu.au/id/eprint/39945
Subjects Current > FOR Classification > 1402 Applied Economics
Historical > Faculty/School/Research Centre/Department > College of Business
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