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Influences of business excellence on guest satisfaction: a case of 4 and 5 star hotels in the republic of Croatia

Žilić, Ivana and Bergami, Roberto (2013) Influences of business excellence on guest satisfaction: a case of 4 and 5 star hotels in the republic of Croatia. In: 2013 Business and Economic Society International Conference, 7 January 2013 - 10 January 2013, Perth, Australia.

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Item Type: Conference or Workshop Item (Paper)
Subjects: Current > FOR Classification > 1402 Applied Economics
Current > Division/Research > College of Business
SWORD Depositor: Symplectic Elements
Depositing User: Symplectic Elements
Date Deposited: 20 Dec 2019 02:45
Last Modified: 03 Feb 2020 01:19
URI: http://vuir.vu.edu.au/id/eprint/39945
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