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Voice User Interface Design for A Telephone Application Using VoiceXML

Mecanovic, Daniel and Shi, hao (2005) Voice User Interface Design for A Telephone Application Using VoiceXML. In: Web Technologies Research and Development - APWeb 2005: 7th Asia-Pacific Web Conference, March 29 - April 1, 2005, Shanghai, China.

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Abstract

VoiceXML is a standard language for developing voice based applications. VoiceXML applications have more advantages over traditional Interactive Voice Response (IVR) systems because they can be used through any type of phones and also accessed via a computer. Voice User Interface (VUI) design is an integral part of developing any VoiceXML application. In this paper, the VUI for a VoiceXML ‘Cinema Service’ telephone application is designed and a number of experiments are undertaken to help the design of the VUI. The experiments focus on users’ navigation, memory and age group, and preferences. Conclusions are drawn based on the experiments for future design and development.

Item Type: Conference or Workshop Item (Paper)
Additional Information:

Conference website:
http://apweb05.csm.vu.edu.au/index.asp

Uncontrolled Keywords: VoiceXML, Voice User Interface, Telephone Application, Usability
Subjects: RFCD Classification > 370000 Studies in Human Society
RFCD Classification > 280000 Information, Computing and Communication Sciences
Depositing User: Dr. Hao Shi
Date Deposited: 05 May 2006
Last Modified: 23 May 2013 16:38
URI: http://vuir.vu.edu.au/id/eprint/402
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Citations in Scopus: 0 - View on Scopus

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