Research Repository

Organisational and group antecedents of work group service innovativeness

Nsenduluka, Evaristo and Shee, Himanshu ORCID: 0000-0002-6990-154X (2009) Organisational and group antecedents of work group service innovativeness. Journal of Management and Organization, 15 (4). pp. 438-451. ISSN 1833-3672

Full text for this resource is not available from the Research Repository.


This study examined the individual and combined effects of the organisational-level variables of climate and task design, and the group-level variables of group citizenship behaviour (GCB), market orientation, group self-efficacy (GSE), and group climate for innovation (GCI) on work group service innovativeness. Specifically, this study theorised that work group service innovativeness is a product of both organisational (organisational climate and task design) and work group (GCB, market orientation, and GSE) contexts. Drawing upon the theories and literature, six hypotheses were derived. Data were collected through a 64-item questionnaire using a 7-point Likert scale from four hotels in Melbourne, Australia. Results indicated that organisational climate, task design, GCB, group self-efficacy, and group climate for innovation were significant predictors of work group service innovativeness, while market orientation was not. Limitations, future directions, managerial and research implications are explored.

Item Type: Article
Uncontrolled Keywords: ResPubID17311, organizational climate, task design, group citizenship behaviour, market orientation, group self-efficacy, group climate for innovation, workgroup service innovativeness
Subjects: Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Current > FOR Classification > 1503 Business and Management
Historical > SEO Classification > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Related URLs:
Depositing User: VUIR
Date Deposited: 27 Apr 2012 03:45
Last Modified: 20 Mar 2019 22:06
ePrint Statistics: View download statistics for this item
Citations in Scopus: 13 - View on Scopus

Repository staff only

View Item View Item

Search Google Scholar