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Supply Chain Collaboration in Distributor-Dealer Network

Saosaovaphak, Anuphak and Shee, Himanshu and Sadler, Ian (2009) Supply Chain Collaboration in Distributor-Dealer Network. IIMB Management Review, 21 (2). pp. 128-139. ISSN 0979-3896

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Abstract

Non-coercive power, trust and exceptions handling positively impact on the collaborative efforts berween a distributor and dealers. Non-coercive power influences the level of trust and the effectiveness of exception handling. Human collaboration and e-collaboration enhance trust and the handling of exceptions. Such human collaboration is improved by the use of formal/informal meetings, telephones, and SMS. E-collaboration is enhanced using Web-based applications, e-mail, text based chat programmes, video conferences and Web-cameras.

Item Type: Article
Uncontrolled Keywords: ResPubID18779,e-supply networks, e-collaboration, digital technologies
Subjects: Faculty/School/Research Centre/Department > School of Management and Information Systems
FOR Classification > 1503 Business and Management
SEO Classification > 9104 Management and Productivity
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Depositing User: VUIR
Date Deposited: 21 Nov 2011 04:43
Last Modified: 21 Nov 2011 04:43
URI: http://vuir.vu.edu.au/id/eprint/4565
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