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ICT and Hospitality Operations

Whitelaw, Paul A (2008) ICT and Hospitality Operations. In: Handbook of Hospitality Operations and IT. Jones, Peter, ed. Handbooks of hospitality management series . Elsevier (Butterworth-Heinemann), Oxford, UK, pp. 167-184.

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Item Type: Book Section
ISBN: 9780750687539
Uncontrolled Keywords: ResPubID15144, information and communications technology (ICT) and operations management, empowerment of guests, efficiency of service staff, knowledge of senior management, forecasting and strategic planning
Subjects: FOR Classification > 0806 Information Systems
FOR Classification > 1504 Services
Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Depositing User: VUIR
Date Deposited: 01 Dec 2011 00:08
Last Modified: 01 Dec 2011 00:08
URI: http://vuir.vu.edu.au/id/eprint/5848
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