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An Integrative Approach for Developing Online Dispute Resolution

Zhang, Wusheng and Zeleznikow, John (2004) An Integrative Approach for Developing Online Dispute Resolution. In: e-Commerce 2004. Karmakar, Nitya and Isaías, Pedro, eds. International Association for Development of the Information Society, Lisbon, Portugal, pp. 106-113.

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Online dispute resolution, the application of information communication technology to support alternative dispute resolution, offers tremendous opportunities for disputing parties seeking alternative to costly and exhausting litigation. In this paper we discuss an integrative approach for supporting online dispute resolution, and use trade-offs and compensation strategies.

Item Type: Book Section
ISBN: 9729894787
Additional Information:

Also titled: Proceedings of the IADIS International Conference on e-Commerce

Uncontrolled Keywords: ResPubID6868, online dispute resolution, ODR, negotiation, decision support, ADR, mediation
Subjects: FOR Classification > 0801 Artificial Intelligence and Image Processing
FOR Classification > 0803 Computer Software
FOR Classification > 0806 Information Systems
FOR Classification > 1801 Law
Faculty/School/Research Centre/Department > School of Management and Information Systems
Depositing User: VUIR
Date Deposited: 06 Sep 2013 04:31
Last Modified: 09 Dec 2014 22:34
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