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Teaching Survey Evaluations Scores and a Lecturer's Direct Control of their Performance: An Empirical Investigation

Foley, Patrick and Mitsis, Ann (2009) Teaching Survey Evaluations Scores and a Lecturer's Direct Control of their Performance: An Empirical Investigation. In: Proceedings of 'Sustainable management and marketing', the 23rd Annual Australian and New Zealand Academy of Management (ANZAM) Conference, Melbourne, Victoria, Australia, 02-04 December 2009. Beaumont, Nicholas, ed. Australian and New Zealand Academy of Management, Melbourne, Australia.

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Abstract

Teaching evaluation scores though often organisationally portrayed as an objective measure of teaching quality can also be legitimately seen as a measure of customer service satisfaction that occur within a service context. within the customer service literature there is a range of demographic, cultural, and personality trait and service context variables that have been identified as explaining variation in customer service satisfaction ratings. This paper examines the possibility that such factors might also apply to teaching evaluations within a University setting.

Item Type: Book Section
ISBN: 1863081593
Uncontrolled Keywords: ResPubID18504, university teacher evaluation, surveys, customer service, universities, business students, Melbourne, ANZAM 2009
Subjects: Faculty/School/Research Centre/Department > School of Management and Information Systems
FOR Classification > 1503 Business and Management
SEO Classification > 9104 Management and Productivity
Depositing User: VUIR
Date Deposited: 18 Sep 2013 05:53
Last Modified: 18 Sep 2013 05:53
URI: http://vuir.vu.edu.au/id/eprint/6518
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