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Working with People at Tourism's Extreme Margins: A Review of Human Resources in Remote Destinations

Baum, Tom and Lockstone, Leonie (2008) Working with People at Tourism's Extreme Margins: A Review of Human Resources in Remote Destinations. In: CAUTHE: Tourism and Hospitality Research, Training and Practice: "Where the bloody hell are we?". Richardson, Scott and Fredline, Liz and Patiar, Anoop and Ternel, Megan, eds. Griffith University, Gold Coast, Queensland, pp. 980-989.

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Abstract

This paper seeks to address a neglected consideration in the development of tourism in remote and extreme destination areas, that of the recruitment, training and management of people in the right quantity and of an appropriate quality to meet the needs of increasingly demanding and sophisticated international travellers and “adventurers”. Issues addressed include the impact of seasonality on work in remote areas; the recruitment and initial training of tourism staff, both local and from outside of the community; retention and career development opportunities; and the role of public sector agencies in supporting the tourism sector in meeting its service delivery requirements through people in remote areas. Keywords: Human Resources, Remote Destinations, Labour Market, Recruitment, Retention and Training.

Item Type: Book Section
ISBN: 9781921291333
Uncontrolled Keywords: ResPubID15065, human intervention, electronic ticketing, career structures, recruitment practices, labour turnover
Subjects: FOR Classification > 1503 Business and Management
FOR Classification > 1506 Tourism
Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Depositing User: VUIR
Date Deposited: 16 Jul 2013 01:54
Last Modified: 25 Jul 2013 02:58
URI: http://vuir.vu.edu.au/id/eprint/6730
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