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Stakeholder involvement in the public planning process - the case of the proposed Twelve Apostles Visitor Centre

Munro, Angela and King, Brian and Polonsky, Michael Jay (2006) Stakeholder involvement in the public planning process - the case of the proposed Twelve Apostles Visitor Centre. Journal of Hospitality and Tourism Management, 13 (1). pp. 97-107. ISSN 1447-6770

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Abstract

A range of stakeholders should inform planning processes if these processes are to be consistent with best practice principles. This article examines the case of the Twelve Apostles Visitor Centre, a tourism development proposed to be located in a National Park in Victoria, Australia. Limited opportunities were provided for meaningful stakeholder input during the planning phase. Despite the prevailing view among all major parties that some development of facilities would be appropriate, an absence of genuine consultation was experienced prompting a substantial redesign of the development concept as originally conceived (in 1996) and project delays which postponed the commencement of the development into 2000 by which time a new state government was in place.

Item Type: Article
Uncontrolled Keywords: ResPubID: 11226. tourism industry, Twelve Apostles Visitor Centre, hospitality and tourism, stakeholder involvement, business management
Subjects: Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
RFCD Classification > 350000 Commerce, Management, Tourism and Services
Depositing User: VUIR
Date Deposited: 20 Nov 2009 03:41
Last Modified: 23 May 2013 16:42
URI: http://vuir.vu.edu.au/id/eprint/75
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Citations in Scopus: 0 - View on Scopus

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