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Applying the Dimensions of Flow to Explore Visitor Engagement and Satisfaction

Filep, Sebastian (2008) Applying the Dimensions of Flow to Explore Visitor Engagement and Satisfaction. Visitor Studies, 11 (1). pp. 90-108. ISSN 1064-5578

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This article applies models from the field of positive psychology in conceptualising and appraising visitor or tourist satisfaction. In particular, visitor engagement is explored using personal narrative essays as a means of assessing satisfaction. Twenty university study-abroad students participated in the study,writing reflective essays about their yearlong overseas experience. The results suggest that aspects of flow, and other concepts from positive psychology, were part of the students’ satisfaction. Exploring engagement in this way has thus uncovered a fresh layer of satisfaction that could not have been detected by a traditional tourist satisfaction approach.

Item Type: Article
Additional Information:

Online ISSN: 1934-7715

Uncontrolled Keywords: ResPubID22565. visitor satisfaction, tourist satisfaction, tourists, visitor engagement, positive psychology
Subjects: Current > FOR Classification > 1506 Tourism
Current > FOR Classification > 1701 Psychology
Historical > Faculty/School/Research Centre/Department > Centre for Tourism and Services Research (CTSR)
Depositing User: VUIR
Date Deposited: 18 Apr 2012 05:15
Last Modified: 18 Apr 2012 05:15
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Citations in Scopus: 19 - View on Scopus

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