B2B Service Interactions: Do ICT-enabled Process Innovations Lead to Enhanced Customer Commitment?

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Paguio, Rafael and Ali, Shameem (2011) B2B Service Interactions: Do ICT-enabled Process Innovations Lead to Enhanced Customer Commitment? Academy of Taiwan Business Management Review, 7 (3). pp. 58-66. ISSN 1813-0534

Item type Article
URI https://vuir.vu.edu.au/id/eprint/9318
Subjects Historical > Faculty/School/Research Centre/Department > School of International Business
Historical > FOR Classification > 1503 Business and Management
Historical > SEO Classification > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Keywords ResPubID24081, ResPubID23982
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