Customer Service at Victoria University, St. Albans Campus Library

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Dexter-Ingram, Tracy ORCID: 0000-0002-0543-0750 (2016) Customer Service at Victoria University, St. Albans Campus Library. In: Customer Service in Academic Libraries: Tales from the Front Line. Mossop, S, ed. Chandos Information Professional Series . Elsevier, Amsterdam, pp. 67-82.

Abstract

This chapter describes customer services in the context of a multisite library servicing a large Australian university with a very diverse student population. The chapter discusses how the library discovers and responds to user needs and debates how the service will continue to change and adapt in order to face a future in which traditional front-facing services and paper-based resources are replaced by their online and electronic equivalents, while still maintaining the high level of customer service that its reputation is built on.

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Item type	Book Section
URI	https://vuir.vu.edu.au/id/eprint/32013
Edition	1st
DOI	10.1016/B978-1-84334-758-3.00005-0
Official URL	http://www.sciencedirect.com/science/article/pii/B...
ISBN	9781843347583
Subjects	Historical > FOR Classification > 0807 Library and Information Studies Current > Division/Research > Library
Keywords	customer-centered services; user survey; staff development; multisite services; staff training
Citations in Scopus	0 - View on Scopus
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