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Browse by Author: Atlikhan, A

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Article

Atlikhan, A, Albadvi, A and Ghapanchi, Amir ORCID: 0000-0002-1897-0748 (2013) A conceptual model for proactive-interactive customer complaint management systems. International Journal of Business Information Systems, 13 (4). 490 - 503. ISSN 1746-0972