Book Section

Gillet, Susan and Whitelaw, Paul A (2003) The Development of Reflective Hospitality Managers. In: CAUTHE 2003 : Riding the Wave of Tourism and Hospitality Research. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, N.S.W., pp. 461-472.

Gillet, Susan and Morda, Romana (2003) Effective Leadership in Tourism and Hospitality Organisations in the 21st Century. In: Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry. Kusluvan, Salih , ed. Nova Science Publishers, Hauppauge, N.Y. USA, pp. 599-630.