Kohlborn, T, Korthaus, Axel ORCID: 0000-0002-4150-8607, Chan, T and Rosemann, M (2009) Service analysis - A critical assessment of the state of the art. In: 17th European Conference on Information Systems (ECIS 2009), 08 June 2009-10 June 2009, Verona, Italy.

Burgess, Stephen ORCID: 0000-0001-8998-9772, Sellitto, Carmine ORCID: 0000-0001-6119-9242, Cox, C and Buultjens, J (2009) User-generated content (UGC) in tourism: benefits and concerns of online consumers. In: ECIS 2009 - 17th European Conference on Information Systems - Information Systems in a Globalising World : Challenges, Ethics and Practices, 08 June 2009-10 June 2009, Verona, Italy.