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Kohlborn, T, Korthaus, Axel ORCID: 0000-0002-4150-8607, Peters, C and Fielt, E (2015) A comparative study of governmental one-stop portals for public service delivery. In: Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications. Information Resources Management Association, , ed. Information Science Reference, Hershey, PA, pp. 2009-2027.