Janiesch, Christian and Korthaus, Axel (2010) Validation of a generic service governance meta model based on the comparison of major governance frameworks. In: Information systems : defining and establishing a high impact discipline : 21st Australasian Conference on Information Systems, 1-3 December 2010, Brisbane. Rosemann, Michael, Green, Peter and Rohde, Fiona, eds. Australasian Conference on Information Systems, Brisbane.

Abstract

The effective governance of organizational capabilities in the areas of Service Management and Service-oriented Architectures (SOA) has been broadly recognized as an essential success factor for service-oriented enterprises. Organizations that target the adoption of an adequate Service Governance approach face the difficulty of selecting from a variety of related frameworks with differing scopes and objectives. In this paper, we provide a structural comparison of the major, non vendor-specific IT and SOA Governance and Management frameworks and use this comparison to validate our own Service Governance meta model. This generic meta model is intended to provide a sound conceptualization, thereby contributing to a better understanding and facilitation of Service Governance, e.g. by forming the foundation for the development of a flexible and configurable Service Governance tool.

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