Sourcing Business and Software Services

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Fielt, Erwin, Korthaus, Axel, Kohlborn, Thomas and Rosemann, Michael (2010) Sourcing Business and Software Services. In: Proceedings of the 14th Pacific Asia Conference on Information Systems, Association for Information Systems, Grand Formosa Regent Hotel, Taipei, Taiwan. Association for Information Systems, Taipei, Taiwan, pp. 1890-1897.


With the advancement of Service-Oriented Architecture in the technical and business domain, the management & engineering of services requires a thorough and systematic understanding of the ser-vice lifecycle for both business and software services. However, while service-oriented approaches acknowledge the importance of the service ecosystem, service lifecycle models are typically internally focused, paying limited attention to processes related to offering services to or using services from other actors. In this paper, we address this need by discussing the relations between a comprehensive service lifecycle approach for service management & engineering and the sourcing & purchasing of services. In particular we pay attention to the similarities and differences between sourcing business and software services, the alignment between service management & engineering and sourcing & purchasing, the role of sourcing in the transformation of an organization towards a service-oriented paradigm, the role of architectural approaches to sourcing in this transformation, and the sourcing of specific services at different levels of granularity.

Additional Information

Conference held: 9-12 July 2010

Item type Book Section
Official URL
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > SEO Classification > 970108 Expanding Knowledge in the Information and Computing Sciences
Keywords ResPubID20051, service-oriented architecture, organisational change, service management, service engineering, service lifecycle, service analysis, software services, PACIS
Citations in Scopus 1 - View on Scopus
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