Online dispute resolution: an artificial intelligence perspective

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Carneiro, Davide, Novais, Paulo, Andrade, Francisco, Zeleznikow, John and Neves, Jose (2012) Online dispute resolution: an artificial intelligence perspective. Artificial Intelligence Review. ISSN 0269-2821 (print) 1573-7462 (online)

Abstract

Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online DisputeResolution (ODR)recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/10367
DOI https://doi.org/10.1007/s10462-011-9305-z
Official URL http://link.springer.com/article/10.1007%2Fs10462-...
Subjects Historical > FOR Classification > 0801 Artificial Intelligence and Image Processing
Historical > FOR Classification > 1801 Law
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > SEO Classification > 9404 Justice and the Law
Keywords ResPubID24878, alternative dispute resolution, online dispute resolution, artificial intelligence, conflicts, judicial dispute resolution, e-commerce, AI research, ODR systems, Video Presence, decision support system, Split Up, expert system, case-based reasoning, CBR, multi-agent systems, MAS, ontology, rule-based system, RbS, cosine similarity, vector representation
Citations in Scopus 25 - View on Scopus
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