Online Dispute Resolution: The Benefits of Enhancing Alternative Dispute Resolution Through the Use of Internet Technology

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Zhang, Wusheng, Zeleznikow, John and Vries, Berend (2004) Online Dispute Resolution: The Benefits of Enhancing Alternative Dispute Resolution Through the Use of Internet Technology. In: ACIS 2004 Proceedings. Australasian Conference on Information Systems, pp. 1-11.

Abstract

Alternative dispute resolution (ADR) has become an established alternative method to litigation in solving disputes in many western jurisdictions. Online dispute resolution (ODR), the application of ICT in ADR has become a new and enhanced technique for dispute resolution. Most current ODR projects have been developed in the area of e-commerce. In this paper we discuss the emerging field of ODR research, point at some challenges for technology and outline strategies we have and are developing for supporting ODR including an integrated environment for supporting ODR and the use of trade-offs and compensation strategies for providing negotiation support. ACIS 2004 Proceedings Paper 79 ; Australasian Conference on Information Systems (15th : 2004 : Hobart, Tas.)

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/10646
Official URL http://aisel.aisnet.org/acis2004/79/
ISBN 1864876948
Subjects Historical > RFCD Classification > 280000 Information, Computing and Communication Sciences
Historical > FOR Classification > 0801 Artificial Intelligence and Image Processing
Historical > FOR Classification > 0803 Computer Software
Historical > FOR Classification > 0806 Information Systems
Historical > FOR Classification > 1801 Law
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords ResPubID6870, alternative dispute resolution, ADR, online dispute resolution, ODR, negotiation decision support, dispute resolution process, best alternative to a negotiated agreement, BATNA
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